We typically ship your order within two business days. You will immediately receive a confirmation email from us notifying you that we received your order. A follow up email with tracking number will be sent when your order has actually shipped. Please "whitelist" on your email if you can as the tracking number may otherwise get put into your spam folder. If you still have not received your tracking number after 3 days from the time of your order something may be amiss, so please do not hesitate to contact us and we can hunt down your fat for you!
Here are some other things of note...
If need to Contact us please call 720-438-4530 or firstname.lastname@example.org.
ALL Fatworks Lards and Tallows are Pasture Raised and/or Organically Sourced. We ONLY source our pork, beef, lamb and buffalo from pasture raised farms and we receive affidavits from each farm stating that they are pasture raised. The exceptions to this is our Cage Free Duck Fat.
Fatworks' fats can have seasonal color variations. Seasonal changes in eating of pasture raised animals can affect fats color and this can change from batch to batch.
Separation of oils is normal! This is nothing to be alarmed about and is NOT a sign of rancidity or spoilage. You should reset your fat by doing the following: Put the jar on a cookie tray or skillet and put in oven at 250 for 30-45 minutes. This will "fuse" the fatty acids back together. Carefully take out of oven and put in fridge overnight. Congratulations, you have now "reset" your fat. Enjoy.
We do not use bleach or hydrogenation. We have added Organic Rosemary extract to our Poultry Fats and Pork Lards which adds a very slight, and pleasant rosemary taste, and helps us reach the required peroxide levels set by the USDA. All our fats are tested for freshness. Rosemary is a natural antioxidant and helps keep your fat fresher.
Sometimes the button on the top of your lid will arrive popped. Unless the jar is leaking or the lid is obviously loose, a popped button on the lid is nothing to worry about. This just happens sometimes due to altitude changes in shipping and does not reflect a tampered or broken seal.
Also, we wanted to remind you that our fats are very robust andcan therefore be reused several times if properly filtered. We recommend unbleached coffee filters but cheesecloth folded over a few times works great too.
1. All unopened products can be returned
2. If product is of good condition you may return. You will be responsible for return shipping fees.
3. If product has defect or is spoiled we will refund or ship new product.
4. Returns should be sent to Peak Fulfillment c/o Fatworks 3213 S Platte River Dr, Englewood, CO 80110
5. Returned items will be refunded through our refund system within 48 hours of receiving the product.