Privacy policy

Last updated: November 9, 2026

This Privacy Policy explains how Fatworks (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit fatworks.com, make a purchase, subscribe to our marketing, or communicate with us.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: your name, email address, telephone number, and shipping and billing addresses.
• Order and account information: purchases, returns, account details, and customer preferences.
• Payment-related information: payment status, transaction details, and information needed to process payments through our checkout providers.
• Communications: information you provide when contacting us, submitting a form, leaving a review, or requesting support.
• Marketing preferences: subscription status, consent records, and unsubscribe requests.
• Website and device information: IP address, browser and device details, pages visited, and interactions with our website and marketing messages.

We collect information directly from you, automatically through website technologies, and from service providers that support our store and communications.

How We Use Information

We use personal information to:

• Process payments, fulfill orders, arrange delivery, and handle returns.
• Provide customer service and respond to inquiries.
• Manage accounts and maintain transaction records.
• Send order confirmations, shipping updates, and other service communications.
• Send marketing communications where permitted by law and consistent with your preferences.
• Understand how customers use our website and respond to our communications.
• Improve our products, services, website, and marketing.
• Detect fraud, protect our business and customers, and comply with legal obligations.

Data Brokers and Personal Information

We do not sell, rent, or trade your personal information to data brokers or list brokers, or provide it to other businesses for their independent direct marketing.

We share information with service providers as needed to operate our store, fulfill orders, process payments, and deliver our own communications, as described below.

Certain disclosures through advertising cookies or similar technologies may be considered a “sale” or “sharing” under applicable privacy laws. See the Cookies, Analytics, and Advertising section for details and opt-out choices.

How We Share Information

We share personal information as needed with providers that help operate our business, including:

• Store and payment providers, including Shopify and the payment services used at checkout.
• Fulfillment providers and shipping carriers, which receive information needed to prepare and deliver orders.
• Email and text messaging providers, including Mailchimp and Attentive, where used to manage subscriptions and communications.
• Technology, analytics, and advertising providers, where used to maintain our website, measure performance, and support advertising.
• Professional advisers and authorities, when needed for legal, accounting, security, or regulatory purposes.

Depending on their role, these providers may receive contact details, order and transaction information, communication preferences, or website and device information.

We may also disclose information when required by law, to protect rights and safety, or in connection with a merger, acquisition, or transfer of our business.

Shopify and Payment Processing

Our online store is hosted by Shopify. Shopify and payment providers process personal information to support checkout, payments, security, and other store functions.

We use Shopify Network Intelligence. Shopify processes information about your visits and purchases together with information from your interactions with other merchants and Shopify to provide enhanced services, including personalization, advertising, and improvements to services for us and other merchants. Information is shared with Shopify and other providers, which may operate in other countries. Learn more in Shopify’s Consumer Privacy Policy. You can also visit Shopify’s privacy portal to learn about and exercise applicable privacy choices, including requesting deletion or opting out of Shopify’s use of your information for advertising.

Payment information submitted during checkout is handled according to the applicable provider’s privacy and security practices. Information available to Fatworks depends on the payment method and services used.

For more information, see Shopify’s Privacy Policy.

Please do not send credit card numbers or other sensitive payment information to us by email.

Cookies, Analytics, and Advertising

Our website may use cookies, pixels, and similar technologies to operate the store, remember preferences, understand website usage, and measure marketing performance.

Where enabled, advertising technologies may allow us and our partners to show advertisements based on your interactions with our website and other services. Certain disclosures through these technologies may qualify as a “sale,” “sharing,” or processing for targeted advertising under applicable privacy laws.

You can manage cookies through your browser settings and any privacy controls available on our website. Blocking some cookies may affect website functionality.

To request an opt-out of applicable sales, sharing, or targeted advertising, contact orders@fatworks.com. Where required by law, we honor recognized browser-based opt-out preference signals, such as Global Privacy Control.

Email and Text Marketing

You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting orders@fatworks.com.

If you subscribe to text marketing, follow the opt-out instructions in the message, such as replying STOP.

Unsubscribing from marketing does not prevent necessary communications about purchases, deliveries, refunds, or customer service requests.

We may retain a limited record of your opt-out to help prevent future marketing messages.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, supporting customers, maintaining required business and tax records, resolving disputes, preventing fraud, and honoring privacy preferences.

Retention periods vary based on the information involved, our relationship with you, and applicable legal requirements.

Your Privacy Rights

Depending on where you live and which laws apply, you may have the right to:

• Confirm whether we process your personal information and request access to it.
• Correct inaccurate information.
• Request deletion of personal information.
• Obtain a portable copy of certain information.
• Opt out of certain sales, sharing, targeted advertising, or qualifying profiling.
• Appeal a decision concerning your privacy request.

To submit a request, email orders@fatworks.com with the subject “Privacy Request.” Describe your request and provide the email address associated with your interactions with Fatworks.

We may need to verify your identity before completing a request. Please do not send identification documents or payment information unless we specifically request an appropriate verification method.

We respond within the time required by applicable law. Some requests may be subject to legal exceptions, including requirements to retain certain transaction records.

If we decline your request, you may appeal by emailing the same address with the subject “Privacy Appeal.” We will review the appeal and explain our decision, including any further complaint options required by applicable law.

We will not unlawfully discriminate against you for exercising your privacy rights.

Security

We use reasonable safeguards designed to protect personal information. No website, transmission method, or storage system can guarantee complete security.

Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

International Visitors

Fatworks operates in the United States. Your information may be processed in the United States and other countries where our service providers operate. Privacy laws in those countries may differ from those where you live. Where required, applicable safeguards govern these transfers.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We will post the updated policy here and revise the date above. We will provide additional notice when required by law.

Contact Us

For privacy questions or requests, contact:

Fatworks
Email: orders@fatworks.com
Phone: 720-438-4530
Mail: P.O. Box 134, Niwot, CO 80544, United States